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Quality Module OverviewLogging Customer FeedbackLogging an OFI (Opportunity for Improvement)Investigating Quality Records (by Supervisor)Signing Off Quality Reports (by Internal Authoriser)Reporting and Views in the Quality Module
Quality Management

Signing Off Quality Reports (by Internal Authoriser)

Internal Authoriser's guide to reviewing and finalising Quality investigations.

Purpose

This guide is for Internal Authorisers reviewing Quality records in 'Pending Sign Off' status.

Sign Off Steps

  1. Open the Quality record awaiting your sign-off.
  2. Carefully review all aspects of the record, including initial details, Supervisor's findings, root cause analysis, actions taken, linked records, and attachments.
  3. Enter your Sign Off Comments in the designated field.
  4. Choose Your Action (See 'Submitting Forms' general help for more on workflow buttons):
    • Sign Off Report (or 'Close Report'): Select if satisfied. The record's status changes to 'Closed'.
    • Refer Report: May allow reassignment to another Internal Authoriser, keeping the status as 'Pending Sign Off'.
    • Reopen Report: Select if further Supervisor action is needed. This returns the record to 'Open Report' status. Clearly state reasons in your comments.
    • Save: To save comments and resume review later; the record stays 'Pending Sign Off'.

Version: 1

Investigating Quality Records (by Supervisor)

Supervisor's guide to investigating Quality records, focusing on analysis and action.

Reporting and Views in the Quality Module

Guide to finding, filtering, and customizing views of Quality records.

On this page

PurposeSign Off Steps