In-App Troubleshooting Steps

1. Sending a Log Report to Support

If an error is noticed, it is recommended to send a log report to support immediately, before attempting other troubleshooting steps that might clear local data.

• From the Account menu, locate and use the upload button to send a log report to support.

2. Resetting Local Data

The Account menu provides a reset button to clear local data and fetch fresh data from the server.

• Be aware that any local data not yet uploaded (e.g., records created offline) will be lost when using this function.

3. Monitoring Syncing Progress

The app allows continued use even while records are syncing in the background.

• If data is submitted while offline, the app automatically syncs records to the server once an online connection is detected. https://help.myosh.com/documentation/mobile-app/mobile-app-account-settings-and-syncing#syncing-online-offline-mode

Device-Level Fallback Steps

If in-app options do not resolve the issues, the following device-level steps can be attempted as a last resort:

1. Update the App: Ensure the myosh mobile app is updated to the latest version available.
2. Clear Cache: Go to the app settings via your phone's system settings and clear the app's cache.
3. Clear Data: Go to the app settings via your phone's system settings and clear the app's data. This action will log you out of the app.
4. Uninstall and Reinstall: Uninstall the app from your device and then reinstall it.

Alternative Access

If mobile app issues cannot be resolved by these steps, the web version of myosh at cloud.myosh.com can be used, taking advantage of its mobile-responsive interface if connectivity is available.