Sign-Off and Closure (Internal Authoriser)
A guide for Internal Authorisers on the final review, approval, and closure of Non-Conformance reports.
Your Role
As the Internal Authoriser, you review reports in 'Pending Sign-Off' status. Your approval signifies that the investigation is complete, root causes are adequately addressed, and corrective actions are appropriate.
Review Process
Thoroughly examine all aspects of the report, including:
- The initial report and classification.
- The investigator's findings, root cause analysis, and recommendations.
- Details of corrective actions and their disposition.
- Any linked Actions or Hazards to ensure they are suitable.
Making Your Decision ('Sign Off' Section)
Before taking action, add your Comments in the history field to document your review. You have several workflow options:
- Close Off (or Sign Off Report): If satisfied, select this to approve and close the report. The non-conformance is now considered resolved, and the record is typically locked from further edits.
- Re-open: If the investigation or proposed actions are insufficient, select this to return the report to the investigator (usually to 'Open Report' status). Clearly explain your reasons in the comments.
- Refer: If another authoriser needs to review it, you might have an option to refer the report, keeping it in 'Pending Sign-Off' but allowing reassignment.
Notifications are usually sent when a report is closed or reopened.
Version: 1
Investigating a Non Conformance (Investigator Guide)
A guide for Investigators on analyzing root causes, documenting findings, and proposing corrective actions for non-conformances.
Managing and Reporting on Non Conformances
Learn how to find, filter, and export Non Conformance records, and understand system notifications.